scatter app Responsible Gaming – Play Smart, Stay in Control
At scatter app, we believe that gaming should always be fun, safe, and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform so you can enjoy the experience responsibly.
Why Does Responsible Gaming Matter to Us?
Our commitment to player wellbeing goes beyond compliance — it is partof who we are as a platform built for Filipino players.
scatter app is fully committed to providing a safe and enjoyable gaming environment for all players in the Philippines. We understand that while most players engage with our platform purely for entertainment, some individuals may develop patterns of play that go beyond healthy limits. That is why we have put in place a comprehensive set of responsible gaming tools and policies that every registered player can access at any time. Our approach is guided by the principles of transparency, player autonomy, and genuine care for the wellbeing of our community. We work in accordance with applicable Philippine gaming regulations and encourage all players to treat gaming as a form of leisure — never as a source of income or a way to recover financial losses. If you ever feel that your gaming habits are becoming a concern, we urge you to use the tools available on this page or reach out to our support team immediately.
What Tools Are Available to Help You Stay in Control?
These features are built directly into your scatter app account and are free to use at any time.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account to ensure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. This gives you full control over how much money enters your gaming wallet at any given time. Lowering your limit takes effect right away, while requests to raise it are subject to a mandatory review period. We strongly encourage all players to set a deposit limit when they first register their account.
Session Time Reminders
Losing track of time is one of the most common challenges for online players, and our session time reminder feature is designed to help. You can configure alerts that notify you after a set period of continuous play — for example, every 30, 60, or 90 minutes. These reminders appear as on-screen notifications and prompt you to take a break, review your activity, or log out. Staying aware of how long you have been playing is a simple but powerful habit that supports healthier gaming. You can update your reminder preferences at any time from your account settings.
Cool-Off Period
If you feel you need a short break from gaming, you can activate a cool-off period that temporarily suspends your account for a duration you choose — from 24 hours up to several weeks. During a cool-off, you will not be able to log in, place bets, or make deposits, but your account and balance remain intact. This feature is ideal for players who want a brief pause without permanently closing their account. The cool-off period begins immediately upon activation and cannot be cancelled before it expires. You can request a cool-off at any time by contacting our support team at [email protected].
Self-Exclusion
For players who feel they need a longer or permanent break, self-exclusion allows you to close your account for a minimum period of six months or on a permanent basis. Once self-exclusion is activated, your account is immediately deactivated and you will not be able to register a new account during the exclusion period. Any remaining balance will be returned to you in accordance with our standard withdrawal process. Self-exclusion requests are processed by our support team and cannot be reversed before the chosen period ends. We take self-exclusion very seriously and will not send promotional communications to self-excluded players.
Loss Limits
In addition to deposit limits, you can set a maximum loss threshold for a given day, week, or month. Once your net losses reach the limit you have defined, your account will be automatically restricted from further wagering until the limit period resets. This tool is particularly useful for players who want to protect themselves from chasing losses during a difficult session. Loss limits are applied in real time and are visible in your account dashboard at all times. Setting a loss limit is one of the most effective ways to keep your gaming within a budget you are comfortable with.
Account Activity Review
Your account dashboard provides a full history of your deposits, withdrawals, bets placed, and session durations so you can review your gaming activity at any time. Regularly checking your activity history is a healthy habit that helps you stay informed about your spending and playing patterns. If you notice trends that concern you, we encourage you to use the limit tools described above or speak with our support team. Transparency about your own behaviour is the first step toward responsible play. We make this data easy to access so that every player can make informed decisions about their gaming.
How Do You Know If Gaming Is Becoming a Problem?
Recognising the early signs is the most important step toward getting the right support.
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, and many players do not realise there is an issue until it has already had a significant impact on their finances, relationships, or mental health. Being honest with yourself about your gaming habits is the most important thing you can do. The following signs may indicate that gaming is becoming a concern rather than a source of enjoyment.
- You spend more money on gaming than you originally planned or can afford.
- You find yourself chasing losses — continuing to play in an attempt to win back money you have already lost.
- Gaming is interfering with your work, studies, family responsibilities, or social life.
- You feel anxious, irritable, or restless when you are not able to play.
- You hide your gaming activity or the amount of money you spend from people close to you.
- You borrow money or sell possessions to fund your gaming.
- You have tried to cut back or stop but have been unable to do so on your own.
If any of these signs apply to you or someone you know, please do not hesitate to reach out. Our support team is available around the clock at [email protected], and we can help you activate any of the account tools described above or guide you toward professional support resources available in the Philippines. You are not alone, and help is always available.
Where Can Filipino Players Get Professional Help?
These organisations provide free, confidential support for individuals and families affected by problem gambling in the Philippines.
National Center for Mental Health
The NCMH in Mandaluyong City offers mental health services including counselling for behavioural addictions. Filipino players seeking professional guidance can contact the NCMH crisis hotline for immediate assistance. Services are available in Filipino and English, and initial consultations are free of charge. The NCMH also provides referrals to community-based mental health programmes across the Philippines.
Gamblers Anonymous Philippines
Gamblers Anonymous operates peer support groups across the Philippines where individuals can share their experiences in a safe, confidential environment. Meetings are free to attend and are open to anyone who believes they may have a gambling problem, as well as family members affected by a loved one's gambling. The fellowship model has helped thousands of Filipinos regain control of their lives. Regular attendance at GA meetings is widely recognised as one of the most effective forms of ongoing support for problem gamblers.
In Touch Community Services
In Touch Community Services provides free telephone and online counselling for Filipinos experiencing emotional distress, including issues related to compulsive gambling. Their trained counsellors offer confidential support in both Filipino and English, and no appointment is necessary to access their helpline. In Touch also offers referrals to licensed therapists and community support groups throughout the Philippines. Reaching out to a professional counsellor is a courageous and important step toward recovery.
Protecting Minors — A Non-Negotiable Commitment
scatter app strictly prohibits access to its platform by anyone under the age of 21, in line with Philippine gaming regulations. During the registration process, all players are required to verify their age and identity, and accounts found to belong to minors are immediately closed with any deposits returned. We urge parents and guardians to make use of parental control software to prevent underage individuals from accessing online gaming platforms. If you suspect that a minor has registered an account on our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action. Protecting young people from the potential harms of gambling is a responsibility we take with the utmost seriousness, and we will never knowingly allow a minor to participate in any form of gaming on our platform.
Need Help or Have Questions?
Our support team is available 24/7. You can also check our FAQ for quick answers, or log in to your account to manage your responsible gaming settings directly.